TomTom WORK, connected navigation - FAQ

Support

General

Hardware

Maps

Communication

Do I need to purchase a separate a SIM-Card when I purchase a TomTom LINK unit?
Is there a limit on the amount of messages and orders that I can send and receive per month via TomTom WEBFLEET?
How can I do voice calls with the TomTom WORK solution?
What happens when my driver or I send a message while the TomTom LINK unit is out of GPRS network coverage?
How can I be alerted when I receive a message from a driver in TomTom WEBFLEET?

Reports

How can I create reports automatically using TomTom WEBFLEET?
How can the TomTom WEBFLEET reports be of assistance if one of my drivers is accused of being in an accident at a certain time in a certain place?
How can I check with TomTom WEBFLEET reports if the drivers are filling in their overtime claims correctly?
Which TomTom WEBFLEET reports do I use to compare driver performance?
Which TomTom WEBFLEET report can I use to show the private versus business mileage?
Which TomTom WEBFLEET report can I use to show the status of the different orders?
How can I create a report for the time spent at a particular customer over a defined period in time?

Administration

How can my driver send me a message with the TomTom WORK solution?
What is the difference between an 'object' and a 'vehicle'?
What is the difference between a 'user' and an 'object' in TomTom WEBFLEET?
How many users can I create with one TomTom WEBFLEET account?
Can I temporarily give a customer access to TomTom WEBFLEET in order that he can track his package?
Can I create a template or pre-defined messages that my driver can use when they send me messages via his TomTom GO unit?
How do I create pre-defined status messages that are used by my driver in the "Report to office" function on the TomTom GO unit?
How do I create pre-defined messages that are used by the driver to reply to an order received on the TomTom GO unit?
Will an object be traced if it is in "private mode"?
How can I know if a driver will make it to a destination on time?

You create an order in TomTom WEBFLEET and send it to the driver with a required arrival time. A message will appear in TomTom WEBFLEET after the driver has accepted the job. This message will indicate a distance and an estimated arrival time. This is an estimation based on road rules and speed limits and is not a guarantee.

For the TomTom GO unit, your driver will be able to see the time to destination and know if he is late or not. A late arrival estimation will be shown in the order list of TomTom WEBFLEET. Message alerts can be set up through TomTom WEBFLEET to alert the office when a driver has arrived at a destination.
How many addresses can I insert in my TomTom WEBFLEET account?
How does my driver identify himself to TomTom WEBFLEET via the TomTom GO unit?
I have an existing system for job management and I want to interface this system with TomTom WEBFLEET to send messages or orders to my drivers. Is this integration possible?

TomTom GO related questions

Where can I find more answers to questions only related to the TomTom GO units?

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