TomTom WORK, connected navigation - Support

Support
- Contact
- FAQ-Active
  - General
  - Hardware
  - Maps
  - Communication
  - Reports
  - Administration
  - TomTom GO
  - Limited Warranty
- FAQ-Compact
- Explore WORK
- Activation
- Downloads
- Software update
- Reseller section

General

Hardware

To which model of TomTom navigation unit can I interface a TomTom LINK unit?
To which model of TomTom navigation unit can I interface a TomTom LINK 300?
How is the TomTom LINK / TomTom LINK 300 connected to the vehicle?
Can GPS work if the GPS antenna of the TomTom LINK or external GPS antenna of the TomTom LINK 300 is hidden?
What information can I collect from the CAN bus of my vehicle by connecting it to the TomTom LINK?
Does the TomTom LINK / TomTom LINK 300 box have a battery inside?
Is there an accreditation requirement for installers to install the TomTom WORK hardware components in my vehicle?
Can I use the RDS-TMC Traffic Receiver accessory with my TomTom GO 510/710/910 in combination with the TomTom LINK?
Can I use the RDS-TMC Traffic Receiver accessory with my TomTom navigation device in combination with the TomTom LINK 300?

Maps

Communication

Do I need to purchase separately a SIM-Card when I purchase a TomTom LINK / TomTom LINK 300?
Is there a limit on the amount of messages and orders that I can send and receive per month via TomTom WEBFLEET?
How can I do voice calls with the TomTom WORK solution?
Can I track a vehicle outside my country when it uses a national subscription?

When your TomTom LINK / TomTom LINK 300 is fitted with a national subscription SIM-Card, it will not communicate with TomTom WEBFLEET when your vehicle drives in international zones. However, your TomTom LINK / TomTom LINK 300 unit will continue to record its position from the GPS reception. All information is stored in the unit's message buffer which includes text messages from the driver and position information. This data will be sent to TomTom WEBFLEET as soon as your vehicle is within local GPRS coverage.
What happens when my driver or I send a message while the TomTom LINK / TomTom LINK 300 is out of GPRS network coverage?
How can I be alerted when I receive a message from a driver in TomTom WEBFLEET?

Reports

Administration

TomTom navigation devices

Where can I find more answers to questions only related to the TomTom navigation devices?

Limited Warranty