TomTom WORK, connected navigation - FAQ-Compact

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General

Hardware

WEBFLEET

Maps

Communication

What happens if the TomTom GO 715 unit loses its GPRS connection or there is no GPRS coverage?
Can I use my own SIM card?
Do I need to buy a SIM card separately when I buy a TomTom GO 715?
Is there a limit the number of messages and orders that I can send and receive per month using TomTom WEBFLEET?
How can I make phone calls with the TomTom WORK Compact solution?
Can I view a vehicle outside my country when I subscribe to a national subscription?
What happens when my driver or I send a message while the TomTom GO 715 unit has no GPRS network coverage?
How can I be alerted when I receive a message from a driver in TomTom WEBFLEET?
Can the GO 715 also communicate with WEBFLEET when it is being used inside of a building?

Reports

Administration

How can my driver send me a message with the TomTom WORK solution?
To send you a message, your driver should do the following:
- 1 Tap the screen to open the Main Menu.
- 2 Tap 'Report to office'.
- 3 Choose between the two types of message they can send: a) Tap 'Send status message' to send a pre-defined message. These messages can be defined in WEBFLEET. The driver can also add text to the pre-defined message. b) Tap 'Send text message' to write a message.
The message is sent to WEBFLEET.
What is the difference between a 'User' and an 'Object' in TomTom WEBFLEET?
How many users can I create with one TomTom WEBFLEET account?
Can I temporarily give a customer access to TomTom WEBFLEET in order that they can view their package?
Can I create templates or pre-defined messages that my driver can use when they send me messages using their TomTom GO 715?
How do I create pre-defined messages that a driver can select using the 'Report to Office' button on their TomTom GO?
How do I create pre-defined messages that are used by the driver to reply to an order received on the TomTom GO unit?
Is an object (a GO 715) visible in WEBFLEET if the driver is on a private trip?
How can I tell if a driver will arrive at a destination on time?
How many addresses can I add to my TomTom WEBFLEET account?
How does my driver identify himself to TomTom WEBFLEET using the TomTom GO?

Limited Warranty