DAC Handling Solutions
TomTom WORK helps materials handling firm improve customer service
DAC Handling Solutions is a family-owned independent company selling, servicing and repairing materials handling equipment throughout the UK. It is the largest distributor in Europe of the renowned Still brand of equipment, which is used across a wide range of industrial and service sector applications. From its headquarters in Exeter and through 12 local depots, the company manages the work of over 90 mobile engineers who are on the road every day visiting customers to carry out both planned maintenance and emergency repairs. Their ability to do this effectively is crucial if disruption to customers activities is to be avoided ...
... "The benefits of WEBFLEET became clear right from the outset," says Steve Pearce. "It made the life of the Service Controllers in the depots considerably easier. They could instantly pinpoint the location of an engineer and check with him the status of a job and his availability to take on another, if one was not already scheduled. This means that we can tell a customer very precisely when he can expect the engineer to be on site. [...] Voice communication was also significantly reduced, resulting in a calmer and less hectic atmosphere in the control room. And even though we have hands-free telephone kits, having a conversation when on the move can be distracting to the driver and removing this must contribute to increased safety. [...] Further benefits come from the ability to track and trace our vehicles. This allows us to produce reports that can help identify opportunities to improve productivity. We are also able to discharge our legal responsibilities to our employees under Working Time Directive and Duty of Care rules more effectively because we know where they are at all times."
